All projectsPRODUCT CASE STUDY / 02
Early accessConnecting the customer list to the conversation.
DESTIV AI / 02
Illustrative concept · Not a product screenshotCLOSER TO THE PRODUCT
Discover businesses by city and category or import CSV and Excel records. Phone-number duplicate detection, custom fields, tags, and saved inclusion or exclusion filters help turn the list into relevant segments.
Work replies in a shared inbox with customer notes, orders, and reminders. Assign conversations across staff so the next person can see what has already happened.
Build branching conversations with waits and team alerts. Shopify workflows cover order updates, cash-on-delivery confirmation, abandoned carts, and review requests, with opt-out handling and daily messaging caps.
THE PRODUCT
THE CHALLENGE
Customer information and conversations often live in separate tools. Teams need context when taking over a reply.
THE APPROACH
Bring contact discovery and imports, CRM records, campaigns, and a shared inbox into one workflow using the business’s own Meta account.
HOW IT COMES TOGETHER
Find businesses by city and category, or import a spreadsheet. Organize records with tags and saved filters.
Send personalized messages and create branching conversations with waits. Respect opt-outs and daily caps.
Manage replies in a team inbox with customer history. Connect Shopify order notifications and follow-ups.
INSIDE DESTOFLOW
Currently in early access, with access approved per business.
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